How long can I keep the equipment for?
The prices we quote on our website are for one hire, which is for 72 hours from Friday to Monday. If a week’s hire is required, this is double the 72 hour charge.  For any other hire period please contact the office.

Do you charge for delivery and collection?
We do charge for delivery and collection based on distance.

Can I collect my items?
You can collect these during normal office hours as stated on our ‘contact us’ page.  Please ensure you have a suitable vehicle to collect the items. 

Do you charge a deposit?
We take a £75 or 20% deposit, whichever is higher.  The deposit is refundable on the return of the items.

Do you have a minimum order?
No, we cater for a wide range of events, from small gatherings to large corporate events.

What if my event numbers change?
Please contact us ASAP we’ll do our best to accommodate changes. Final numbers are required 14 days before delivery.

The items we want aren’t on the web-site or in the brochure, can you provide these?
We can obtain items not listed on the web-site or in the brochure, please do not hesitate to contact the team.

Do you delivery and collect on the weekends or on bank holidays?
Typically, we don’t, however on request we will quote for out of hour deliveries and collections.

Do you offer advice of what to hire for my event?
Yes, you can book an appointment to discuss your requirements with our experienced events team.

Where do you deliver?
We deliver to Berkshire, Buckinghamshire, Guildford, Hampshire, London, Reading, Slough, Surrey, Sussex and surrounding areas.  If you’re outside this area please check with the office.

How and when can I pay?
The hire charge is due two weeks before the event.  Payment can be made by credit card and PayPal online, in store or over the phone.  We also accept American Express.

Do we set the equipment up?
Our drivers do not set the equipment up by default, they will drop the equipment off to a single location.  In certain circumstances we will setup for an additional charge, however this must be agreed in advance with the office team.

Can I see the items before hiring?
Yes, you can visit our showroom anytime we are open. For details on our opening hours and our location visit our ‘contact us’ page.

Do I need to wash the items before returning?

China, Glasses, Cutlery & other dinnerware need to be cleaned prior to return.  We have additional charge of 30% to return the items dirty. Please confirm that you want to return ‘dirty’, when ordering.

Laundry does not need to be washed but if it is wet please leave it to dry before placing it back in the bag. Wet Laundry can become effected by mildew and as a result will incur additional laundry costs.

What happens if I break something?
Please inform our staff, the replacement cost will be taken from the deposit or an additional charge will be issued. Replacement costs are itemised on the order confirmation.

Do you only hire in specific quantities?
For certain items yes, as an example, certain China, Cutlery and Glasses are supplied in 10, 12 and 24 in a set.  Please take note of the quantities on the web site.

Is there a cancellation charge?
Orders cancelled within 7 days of hire period are fully chargeable. Orders cancelled 8-14 days before hire will be changed at 50% of the total hire cost.